Service outages or account issues must be reported during to our customer care department during office hours (07:30 to 12:00 and 13:30 to 16:00 from Monday through Friday). Trouble tickets have a maximum of 48 hours to be solved. We strive for sooner but this depends on the technicians’ workload. In the event of outages during the weekend, subscribers can leave a voice note with the issue at hand at 318-2500. The on-call technician will investigate the matter as follows:
Monthly payments should be paid by the 5th of each month. Eutel’s billing system is set to automatically cut off service if payment is not received by the due date.
Disconnected and suspended accounts for more than two (2) months will result in automatic service termination. A new installation fee will be required to get reconnected.
Electronic products and/or devices (E.G. cell phones, TabLETS, Telephone set accessories) purchased at Eutel will be sold with a one (1) week of warrantee. After this period has expired no returned equipment will be accepted regardless of the defect experienced.
Eutel reserves the right to refuse any claim where it is determined by Eutel that the defect was the result of negligence and/or other inappropriate use or handling of the product by or on behalf of the client.
Once the claim has been accepted, Eutel will:
Electronic products and/or devices that are “on-sale” will be sold “as-is” without warranty. These products, once purchased, may not be returned for any reason.